Delivery and Shipping

We aim to post all orders placed by 11am on the same day Mon - Friday, after that they will be posted the following day. However during busy periods please allow 5 working days. If your order is urgent please contact us and we will make every effort to get it out to you as soon as possible.

When your order is dispatched we will send you an email to confirm status. Although we aim to post as soon as possible please allow 5-7 days for delivery, unfortunately we are at the mercy of the Royal Mail and have no control over an order once we have posted it.

If you live in the Bristol or North Somerset area and would like to collect your order, allowing you  to obtain your goods quicker and cut out the postage costs please email us prior to checkout stages.

All orders will be posted via Royal Mail recorded delivery. Tracker numbers can be provided for your order once posted, upon request. Couriers will be used for heavier items and multi packs, we shall inform you via email if we are delivering your items this way.

If for any reason your ordered items are out of stock we will inform you via email with an approx delivery date. We make every effort to ensure this doesn’t happen however in this instance you have every right to cancel your order.

If you would like your items to be sent via a courier service please contact us for postage costs before ordering.

International orders will be sent via international or international signed for mail. Delivery times are not defined as depends on the individual countries postal service.

Postage costs - UK only

All orders over £45.00 FREE postage and packing.

All orders under £45.00 are charged at a flat £1.95

All items are sent recorded delivery

Excluding single Bibs which are charged at £0.75p two or more are charged at standard rate of £1.95

Postage Costs - International - please read the whole of this section!

Postage to European destinations will carry a small surcharge to help us keep our prices as low as possible, please bear this in mind when placing your order.

All international orders are based on weight, were the total package weight allows, we will send via airmail, the option will be given to add a signed for option to this.

For all orders that are above the maximum weight for airmail, we will send via courier, again there will be a surcharge for this, presently the minimum for this is £17.50

If you contact us we will do a specific postage quote for your order depending on the weight. If we can get it to you cheaper than the above prices then we will.

A seperate email will be sent post placing your order, with instructions on making payment of the additional surcharge and giving the option to cancel if required.

International orders will be sent via international or international signed for mail. Delivery times are not defined as depends on the individual countries postal service.

We are happy to send to other destinations as long as the customer is willing to pay the shipping charge or arrange a courier at their cost.

For all other destinations please contact us before placing your order.

For any other destinations other than the EU please be aware that you are also liable for any customs duty, import tax or any other charges placed on your order.

We understand the need to see an item to make sure you are 100 % happy with it, therefore if you simply change your mind once your item has arrived we will accept returns or exchanges for a full refund for up to 14 days of receipt. Please contact us prior to returning items so we know to expect an incoming delivery.

We will only refund or replace items that are returned unused and unwashed and in a resalable condition in its original packaging within 14 days of your order.

For hygiene reasons we cannot accept back any items that are unused but have been washed unless faulty. If you are unsure of any purchases I suggest you wash and try one nappy before washing the whole multi pack!

We are unable to refund any charges you incur in returning items to us for exchange or refund (inless item is faulty). However if item is to be exchanged we will not charge you any further postage costs.

Faulty items

Faulty items will also be refunded or replaced providing the item is returned to us with a clear explination of the fault, we will deal with faulty items on a case by case basis and will do our best to resolve issues as quickly as possible.  Please contact us prior to returning item so we know to expect an incoming delivery.

Postage costs will be refunded in the instance of genuine faulty items.

Faulty items will only be accepted if they are received clean and dry and with out stains with clear instructions as to the problem.  Nappy leak or stink is not classed as faulty and usually down to user error. We can usually advise you in this case please contact us for assistance.

Orders

When placing an order on this website you are creating a contract between yourself and us (babybots.co.uk), we promise to fulfil this order as quickly as we possibly can, although sometimes there may be a delay that is outwith our control. If/when this occurs we will contact you via e-mail to offer you the choice of cancelling your order or allowing us to fulfil it within an agreed timescale. You as the purchaser agree to make payment for all goods in advance prior to despatch via our preferred method of payment which is currently paypal, although this method is subject to change at our discretion.

Data and Privacy

We at Babybots.co.uk believe in protecting your privacy, therefore we only hold information on you, that is provided by you when either making a payment or joining the mailing list, we do not and never will pass your information on to any other third party for any reason (other then those required by law when requested by the relevant law enforcement agency).

In making a purchase from Babybots.co.uk you agree that data that is provided by you when making a purchase from this website may be stored in a database and used solely for internal purposes which may include notifying you of future offers or promotions via email. If you do not wish your submitted data to be held or used in this way please email contact@babybots.co.uk with REMOVE in the email subject giving details of your name and address.

BabyBots Environmental Policy Statement

We believe that businesses are responsible for achieving good environmental practice and operating in a sustainable manner. 

We are therefore committed to reducing our environmental impact and continually improving our environmental performance.

It is our priority to encourage our customers, suppliers and all business associates to do the same.  Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

Our policy is to

• Minimise our waste and then reuse or recycle as much of it as possible. All packaging materials from suppliers will be reused or recycled.

• We will use minimal packaging on our products and make every effort to ensure our packaging is either recycled or recyclable.  Nappies are not fragile items and therefore do not require excessive packaging or bubble wrap for postage. Don’t be surprised to receive your order in a makeshift polybag made from a larger one that we’ve reused!

• As far as possible purchase products and services in a way that do the least damage to the environment and encourage others to do the same. Here at BabyBots we place supplier orders in bulk to reduce the environmental impact of transporting of our items.

• We will assess the environmental impact of any new processes or products we intend to introduce in advance.

• Paper usage will be kept to a minimum and recycled products will be used. We do not include unnecessary nappy instructions in every customer package, if you require them feel free to request at checkout and we will happily send or email you some.